Shipping policy

  • Processing times — How long before an order ships (e.g., "Orders ship within 1-2 business days")
  • Shipping methods & carriers — Which carriers you use (USPS, UPS, FedEx, etc.) and the service levels offered
  • Estimated delivery times — Domestic and international timeframes
  • Shipping costs — Your rates, and any free shipping thresholds
  • International shipping — Countries you ship to, and any note about duties/customs charges being the customer's responsibility
  • Order tracking — How customers can track their shipment
  • Lost or damaged packages — What customers should do if something goes wrong